Archive for the ‘hotel’ Category

The hotel business is one of the most cut throat and competitive businesses in the world. Usually the human resources manager has his or her hands full all the time because of employee complaints and a very high turnover rate. However, there are a few human resources management tips for hotels that can eliminate some of the problems that plague most hotel human resources managers. Since one of the biggest problems that a human resources manager in the hotel industry faces is the issue of employee retention, many of the tips address that issue.

The first tip revolves around choosing the right person for each job. Choosing the right person for each job can be one of the hardest tasks of the human resources manager. In many cases only people will low skill levels apply to many of the jobs offered in a hotel. It is the job of the human resources manager to make sure that the person chosen for the job will do it correctly and have staying power. This can be done through the interview process. With the right questions each applicant’s answers will reflect how they feel about the job.

One of the most important human resources management tips for hotels is to make sure that each employee enjoys working in the hotel and that they have all of the training and supplies that they need to complete their job effectively. One of the biggest complaints among hotel staff members is that they are required to do too many jobs that they do not have the training or tools to do it with. The human resources manager that takes the time and money to train employees and equip them properly will have a much higher retention rate.

tips for hotel

Another part to the human resources management tips for hotels is to follow up on the jobs that the employees do. Providing performance reviews and incentive programs will go a long way into making the hotel experience better for both customers and employees. If the employee knows he or she will get a benefit from doing excellent work then they will be more likely to perform at a higher level.

Another aspect to the human resources management tips for hotels is to implement a clear progression plan that employees can use to advance in rank and salary at the hotel. If employees feel they will be stuck in the same job and pay grade throughout their time at the hotel then they will move on to another hotel or business to increase their salaries and duties. If there is a clear advancement program in place at the hotel that they already work in then they will be more likely to stay at the place they already work.

Perhaps the most important thing for a human resources manager in the hotel business to do is to lead through example. If employees see the human resources department taking short cuts and doing poor work then the rest of the staff will reduce their quality of work as well. However, if they see the human resources department working hard and providing the best quality of service that they can then the employees will improve their work as well.

All of these human resources management tips for hotels will provide a basis to use as a springboard to increase the productivity in your hotel. Follow these tips and you will soon see an increase in the mood and service level of your hotel. The human resources position at any hotel is one of the most important jobs in the hotel, so it is very important that it is run professionally and well.

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Hospitality has long been synonymous with the hotel industry. Any changes in trends of hotel business have wide scale implications on an otherwise diverse industry. What might be an opportunity for a traveler can be a matter of survival for hotels? It will not be an oversimplification to suggest that the emerging concepts in hotel industry reveal an atmosphere of stiff competition. Here is a look at a few major issues:

Hotel business

Is Green better?

Amid growing concern over environment friendly services, a majority of travelers now prefer Green and Eco lodgings. Recent surveys by trade associations such as Partnership Travel Industry Association and online retailers like Yahoo revealed that nearly seventy percent of the tourists are willing to pay extra when it comes to environmental friendly lodgings. These surveys further revealed that these guests will pay anywhere from nine to ten percent premium on the already advertised prices.

What can be stated as a welcome relief for the educated traveler might pose real challenges for the hotel business. To better understand the scenario, it should be noted that hotels are presently facing severe shortages in occupancy rates which are at their lowest since 1971. Such a crisis and lack of funds can definitely hamper any efforts to install appliances that comply with the LEEDS standards (Leadership in Energy & Environmental Design). Some experts agree that a trade off may lead hotels into removing free amenities that include little bottles of shampoos, jams and free basket of fruits; all of which are the hallmark of these eco lodgings.

Where have the Workers gone?

The hotel industry gives employment at a very large proportion of part time workers, who after gaining substantial experience, leave for other lucrative jobs at restaurants and outdoors. Low wages in the hotel industry is one of the primary reasons for low retention rates.

Hotel industry Gurus are already thinking of ways to attract and retain qualified workers by increasing the pay scales and by reducing the long working hours. The top management is now devising constructive methods that will retain the existing workers by sponsoring education and creating attractive career paths.

Mega hotels

The rising cost of construction and a struggling real estate has prompted hoteliers to deploy the pre-fabricated and cost effective solution in the construction of new hotels. In fact they are fighting back by producing highly efficient designs that utilize a greater proportion of space for revenue generating purpose. Future trends in the hotel construction will seek to maximize the use of building areas by constructing a multi purpose facility that will include Casinos, shopping outlets and Theatres. The stand alone hotel concept is likely to vanish as the new properties will be constructed as a mixed use development to provide guests with facilities such as Church, Hospitals and Theme Parks. Such a variety will ensure that guests remain at one spot which will help generate revenue for the entire hotel complex.

The evolution of savvy traveler

The evolution of internet has given rise to a phenomenon where travelers are becoming ever more demanding. Industry professionals suggest that an increase in a trend, to review properties online, will make travelers less forgiving as they are able to post their travel experiences. Such an overemphasis on web may even lead to stiff competition and price reduction strategies where only large players may be able to survive.

To ward of such threats, the small business owner is now turning towards opening a boutique establishment as an alternate to 70s style motels. Such niche properties are popping up everywhere by advertising a more personalized “home away from home” kind of experience. The introduction of such boutique properties has also given rise to the popular and widely accepted theme of modern hostels. These hostels are keen to provide a clean and safe environment for budget conscious travelers. Their goal is to wipe out the myths associated with cheap motels and dingy guest-houses.

Whatever may be the case, one thing is for sure that constant remodeling of the hotel industry has made it more functional and practical not only for the guests but also for the hotel owners.

Article Source : http://hotel-management.bestmanagementarticles.com
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Name: Hotel Westcliff (South Africa)

Address: 67 Jan Smuts Avenue, Westcliff, Johannesburg, 2193, South Africa

Location: The hotel is only 22 km away from O.R. Tambo International Airport that was formerly   known as Johannesburg Airport. It is only 10 minutes by drive from city center and well connected to the rest of the city.

Number of Rooms: 115 including spacious rooms and luxurious suits that may include studio suits and presidential penthouse suite.

Number of Floors: 9

Overview: Located in the peaceful and nostalgic Westcliff, the hotel has been always tourists’ favorite. Its resort like layout along with magnificent views over verdant northern suburbs of Johannesburg insists travelers from across the globe to come to this holiday destination. Even being in the city center the hotel has a rustic ambiance that has always been loved by the guests. Westcliff is situated on a Cliffside and cascades down through a garden estate that comprises pictorial country houses surrounded by greenery, dazzling fountains and cobbled paths.

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Facilities: While someone is looking for the highest level of comfort along with sheer tranquility, the luxurious and elegantly decorated rooms of hotel Westcliff will be just ideal for him. All the rooms are remarkably spacious and delightful attached with large marble finished bathrooms. The rooms have private balcony or patio that overlooks zoological gardens and beautifully cobbled pathways or quads of the estate or verdant northern suburbs. Rooms are equipped with all sorts of modern facilities like safe deposit box, am/pm alarm clock, coffee and tea maker, telephone etc. Other facilities offered by the hotel are:

• 24 hours room service
• Free parking
• Laundry service
• Business center
• Banquet facilities
• Lounge
• Baby sitting services
• Handicapped facilities
• Swimming pool
• Mini bar
• Restaurant

Special Facilities: If someone wants to take a dip in rejuvenation with a host of therapies, Botanica Spa Suits situated among the cascading gardens and fountains of Westcliff, would be simply the perfect. Several specialty eye and facial treatments, massages, aromatherapy treatments, reflexology, anti-cellulite and hot stone treatments are offered to the guests. .

Food and Beverages: Sumptuous cuisines along with extraordinary wine list, and backdrop of leafy northern landscape in the morning and dazzling lights of the city of Johannesburg at night are the specialties of La Belle Terrasse and Loggia; the restaurant within the premises of the hotel Westcliff.

Name: Willows Lodge (USA)

Address: 14580 NE 145th Street
Woodinville, WA, USA 98072

Nearest Airport: Seattle – Tacoma International Airport

Number of Rooms: 84

Number of Floors: 2

Overview: If someone wants to spend the vacation in sheer tranquility and with absolute comfort, Willows Lodge is simply ideal for him. Located in a huge verdant landscape bordered with the beautiful Sammamish River flowing through the heart of western wine country of Washington; Willows Lodge is tourists’ favorite leisure destination in Seattle area. The hotel is only 25 miles away from Seattle – Tacoma airport and well connected with rest of the city. Some popular wineries and famous Redhook Brewary are right next to the lodge. The location as well as the lodge is very much acceptable by the wine loving tourists. They can taste finest quality rare wines sitting by the warm lobby fireplace. Warm Willows Lodge is also famous for offering sumptuous dishes that contain the flavors of American provincial cuisine and Pacific Northwest cuisine. The hotels’ Barking Frog restaurant is regarded as the best restaurant in Woodinville as well as the entire Northwest area.

Facilities: The lodge is just like a home. The rooms are designed following the traditional Northwest style; it is a perfect blend of bucolic elegance and modern facilities. The rooms have cozy stone fireplace. All the rooms have individual balconies or patios from where a splendid view of beautiful greenery is available. The beds in every room are covered with Australian lamb wool mattresses with luxurious linen finishing.  Feather pillows and European duvets are provided in each room. The rooms are equipped with modern facilities like HDTV, noiseless refrigerator, tea / coffee maker and 24 hours Internet; suits are provided with Bang & Olufsen stereo systems as well as Willowtini. Toiletries from Molton Brown of London, jetted tubs and towel warmers are also provided to the guests. Some other facilities offered by the lodge are:

• Data port
• Laundry services
• Handicapped facilities
• Pets acceptance
• Business center
• Non smoking rooms
• Meeting rooms

Special Facilities: Warm Willows Lodge features a state-of-art spa and fitness center equipped with all sorts of message therapies and spa treatments. Sauna and outdoor Jacuzzi are other amenities offered by the lodge.
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Name: Peter Island Resort (British Virgin Islands)

Address: Peter Island Resort – B.V.I

P.O. Box 211

Road Town, Tortola

British Virgin Islands

Number of Rooms: 53 rooms comprise 32 ocean view rooms, 20 beach front suits and 3 luxury villas.

Overview: While romance and seclusion are craved, nothing can beat the Peter Island Resort in British Virgin Islands. This dream holiday destination is surrounded by exotic palms and situated amidst a natural verdant landscape. Whiff of tropical flowers, coconut, sea grapes are blended in the salty air of Peter Island. The tranquility and ecstasy of the heaven exist on this island. If someone wants to experience serenity along with romance and seclusion, then Peter Island Resort is just perfect for him or her. The accommodation comprises rooms, villas and suits. Besides being an elite location, comforting and luxurious accommodation, the appetizing food is another point of attraction to the leisure vacationers from every part of the world. The holiday resort also offers a plush spa to its guests. Adventurous guests can explore the beauty of Caribbean Sea on a luxurious yacht.

Facilities: All the rooms, suits and villas are air conditioned, sophisticatedly furnished and are offered with modern facilities. Every room comes with verandah, balcony or patio along with patio chairs and a small dining table. Guests can drench the thirst of their soul sitting in the balcony and overlooking the deep blue sea and emerald landscape. The rooms of the resort are equipped with ceiling fan, telephone, 24 hours Internet access, coffee or tea maker, voice mail, iron board, bathrobes, hair dryer, refrigerator, security services and complimentary bottled drinking water.

Special Facilities: Peter Island Resort is just ideal leisure destination for the newly married couples. The resort offers a plethora of amenities like kayaking, fishing, snorkeling, windsurfing, sailing, hiking or biking trails, boating and bicycle rentals.

Food And Beverages: The resort offers plenty of mouthwatering dishes to let the guests treat their taste buds. The resort’s Tradewinds Restaurant offers sumptuous steaks, grills, soups and bakes; while the Deadman’s Beach Bar offers some cool drinks. Some infamous foodies and gourmets like island cioppino, grilled quail, pizza, swordfish, and chilled coconut soup, nori-wrapped tuna and Black Angus Steak are served to the guests.

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